It would be best if you had in mind that this Guarantee does not cover specific categories of products and those are: Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. 1. So long as my funds will be safe and end up with the seller or me, the buyer, should something happen. In order to qualify for PayPal Buyer Protection in the addition to the conditions of Section 5. below the following requirements must be met. Learn more in Community Events, If you purchase items using the goods option only and you dont receive your item you can open a dispute within 45 days of the purchase date, If the item doesnt arrive within the due date open a dispute early enough eg day 43 or before if you want to, If they close their account paypal normally refund then go after the seller all being well, Its a lot of money so bear in mind if the item arrives damaged or not as described you may be asked to send it back at your expense, unless its a business seller where cetain sellers rules apply, I would also check which Eastern European countries accept paypal. Please note: The return period is typically 14 days after the delivery of the goods. As a result, we agreed that we should do this transaction straight through paypal. Offering to buy or sell outside of eBay is not allowed. PayPal payments outside of eBay, bank transfers, cheques and cash are some of the payment methods that are not eligible. Hello, I have used eBay and Paypal many times and this will be the first time I will be purchasing something from a seller outside of eBay. Hello Minty, ok thank you. Escalate to eBay if you don't reach a resolution within 3 business days. PayPal cubre el total del precio de compra y los gastos de envío y gestión en los siguientes casos: artículos no recibidos, artículos muy diferentes a la descripción del vendedor, transacciones no autorizadas desde tu cuenta PayPal In these cases the refund takes place irrespective of PayPal being able to (re-)claim the payout amount from the Seller. But what if, for example, the seller decides to take the funds out and close his account down and I did not receive the item. The Buyer must ship the good(s) quickly and undamaged back to the Seller. if the Buyer purchased three items, but two don’t get shipped. If your eligible PayPal purchase doesn’t go as planned, we’ll help you make it right with Buyer Protection. There are differences, of course. Seller Runs Off With Your Money. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. Hi Minty, ok thanks. Re: Buyer protection - purchase made verbally outside ebay @Melissa1972 Does not matter if it was sold privately or via a website a buyer still has buyer protection with paypal. Under paypal's Buyer Compliant Policy when you shop outside ebay you have some redress now. Example : Buyer purchases item from ebay and pays by paypal. The Buyer had a right of return according to this refund policy. If the Seller has not taken any action or has declined the return request, the Claim needs to be filed as early as ten days, and no later than thirty days after the return request is initiated. Transactions conducted outside of eBay are not eligible for eBay protection programs and the eBay Money Back Guarantee. Moreover, the Buyer has to provide a proof of shipment upon PayPal’s request. But then who gets suckered when nonetheless the buyer opens a dispute? Can I use the PayPal buyer protection? For purchases made outside of eBay: by making a PayPal payment without PayPal Account. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. With eBay the buyer has plenty of protection, to the point where it's a system that could and probably is abused. The return request is deemed a notice of cancellation to the Seller. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout ... the seller agrees to reimburse eBay for any amount eBay refunds to the buyer. In some situations, your buyer may ask their financial institution to open a payment dispute if they believe there’s an issue with their order. Dear Ebay Community, So i am a 21 year old looking to buy my first car. Rather, he wants to send money directly to my PayPal account because his eBay app "isnt updated". The Buyer must file a Buyer Protection Claim on eBay if the Seller has not reimbursed the purchase price and the shipping costs to the Buyer. Paypal Buyer Protection: Anything bought in person (not over the internet) Does this mean paid with PP but picked up in person? If something goes wrong The first thing to do is to contact the seller and try to sort out the issue between the two of you. 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