I have 5 rooms set up in May with Cancun Rivera Maya but now will be canceling those and going somewhere that will actually follow through with me as a loyal customer. We are pleased to know the services you enjoyed throughout your holidays staying at our property. Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. Excellence’s newest resort in Oyster Bay, Jamaica opened just last year and last week I got the opportunity (after visiting their Mexico properties and Punta Cana resorts in 2018) to explore the beautiful, brand-new Excellence Oyster Bay. December 19, 2020, ten days before departure: I went to the resort website to double-check COVID requirements for entry. Winston was amazing and so personable at the excellence bar. Please, receive our warmest regards from The Excellence Collection. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. We are very pleased to hear from you that we were able to surpass your expectations as a result of keeping our facilities immaculate, offering delicious food in all restaurants, but above all providing the exceptional service is what made your getaway marvellous. Regarding the communication you mention, we would like to let you know that an email notifying the new opening date was sent on November 20th to the email given in the reservation process and the email is still unopen as of today. Unfortunately due to COVID the hotel was closed (completely understandable). Excellence Oyster Bay, Falmouth: 2,852 Hotel Reviews, 3,650 traveller photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. What food & drink options are available at Excellence Oyster Bay? Please, receive our warmest regards from The Excellence Collection. please don't book any flights in anticipation to staying. Free breakfast is served daily. Not the cheapest but well worth it. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,850 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from The Excellence Collection, Marketing at Excellence Oyster Bay. I got the same generic response from their disgruntled customer service that they will refund 30-45 business days don't even bother waiting because that is a lie just do a chargeback with your credit card company to get your money back. We regret that we were not able to meet your expectations in terms of the communication. The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. There are 9 restaurants on site, along with a coffee shop/café. The Coffee Shop was always worth a mid-morning visit . We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Dear Kelly, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. That was ok but no one bothered to call me or email me that our stay was now nullified. Yes, dry cleaning and laundry service are offered to guests. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Our guest experience is very important to us, and because of that, we would like to let you know that an email notifying the new opening date was sent on January 6th to your email and is still unopen as of today, we kindly invite you to check your spam folder. This was our Honeymoon and it was just perfect. The bottom line is that Covid is here but not communicating with your clients is really bad at a. time where loyalty should matter. Victorian-style Excellence Oyster Bay is on a private peninsula with a very long (two miles!) Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … No explanation or apology. We recommend calling ahead to confirm details. This luxury adults-only property, which occupies its own peninsula about 40 minutes west of Montego Bay, has an exclusive, but light-hearted vibe. at this hotel because they are fraudulent. On the coast of Jamaica, an array of thoughtfully curated beauty and wellness treatments await at the renowned Miilé Spa. They were so attentive and fit us in even though they had no availability for the day. Which room amenities are available at Excellence Oyster Bay? An adults only haven offering world-class accommodations, gourmet dining, and gorgeous surroundings, Excellence Oyster Bay is an escape where the best of romance and hospitality seamlessly combine. See 2,853 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. We will never book with Excellence again. Guests praise the dining options. Enjoy photos of our All Inclusive resort for adults only, set on a private peninsula by the Caribbean Sea and Glistening Waters bioluminescent lagoon. Dear Guest, First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community. I emailed the hotel a couple of times and got a reply to say I would be refunded. Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. The Martini bar was an experience, the ambiance and the food!!! Excellence Oyster Bay, Jamaica: reviews, pictures, travel specials, map, and description. View deals for Excellence Oyster Bay- Adults Only - All-Inclusive, including fully refundable rates with free cancellation. Every night dinner was at a gourmet restaurant! it would at least seem more genuine if the hotel to even email their guests to notify them of the property being closed. Please, receive our warmest regards from The Excellence Collection. Plenty of sunbeds, parasols and quiet spots. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share your feedback with other travelers. Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. See more questions & answers about this hotel from the Tripadvisor community. No phone call. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Prices are the average nightly price provided by our partners and may not include all taxes and fees. ). No email. Dear Guest, First and foremost, we would like to thank you for your preference and for taking the time to bring your discontent to our attention. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. The balance was charged to my credit card a month before we were due to go (even though the hotel was now “closed”) - no problem I thought, they are probably struggling with staff and other COVID problems and it’s likely just an automated system. Thank you for sharing. Top room amenities include a minibar, air conditioning, and a flat screen TV. See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This review is a bit delayed because of circumstances, we were at the resort for three weeks over Christmas and the New Year but the lovely memories are still with us. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. I called customer service to gather more information and the service was just appalling. Please, receive our warmest regards from The Excellence Collection. Waited a couple of weeks and nothing. Does Excellence Oyster Bay have an airport shuttle? The representative casually said, "oh yeah, Oyster Bay is closed." We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service. WHAT. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. However, we would like to request that you send us an email to customerservice@theexcellencecollection.com with more detailed information so we can follow up accordingly. What are some restaurants close to Excellence Oyster Bay? this is a simple cash grab hoping people who paid with debit cards and would have trouble getting their money back it is unfortunate during this pandemic this beautiful hotel has come to these desperate measures to turn a profit. Both of those resorts are as they're name says Excellent! Does Excellence Oyster Bay offer any business services? I have stayed with excellence three times. Please see our partners for more details. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Tucked away in its own private corner of paradise, the Excellence Oyster Bay is one of northern Jamaica's nicest all-inclusive resorts. We could have easily shown up on December 29, 2020, for our planned vacation, and SURPRISE - the resort is closed. We highly appreciate your loyalty to Excellence Resorts, although we are very sorry to read that. One of many points of interest available for planning your trip to Jamaica from Visual Itineraries. At excellence everyone is treated fabulously! At Excellence Oyster Bay- Adults Only - All-Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Adrine Theresa latoya and Melanie gave us the best service at the spa. Please, receive our warmest regards from The Excellence Collection. What are some of the property amenities at Excellence Oyster Bay? We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Location #7121. Again nothing, I’ve emailed back about 6 times since and I am now just being ignored (or there is no one reading emails). I called three weeks ago and I was assured my refund was on the way. Still waiting…. The white sandy beaches, the huge rooms, the amazing staff. Located just 30 minutes from the international airport, Excellence Oyster Bay is among Jamaica’s finest All Inclusive resorts. Dear guest, Thank you for for taking the time to bring your discontent to our attention. This is the version of our website addressed to speakers of English in the United States. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear Patricia, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay to vacation and for taking the time to share your feedback with other travelers. I'm totally baffled by the service and lack of communication for a "luxury" resort. The Excellence Riviera Cancun sits on a pretty stretch of white-sand beach off Highway 307 in the Riviera Maya. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. Nearby attractions include Martha Brae River (2.8 miles), Blue Waters Beach Club (3.4 miles), and Diamonds International Jamaica (0.7 miles). Please, receive our warmest regards from The Excellence Collection. After some research we found your reservation as it was not under your name. and our suite for a full refund. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. My wife is a teacher and the only date we can rebook is the week of and week after Christmas. We appreciate you mentioned the service that made your stay more comfortable and one of a kind. Taxes and fees that are shown are estimates only. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Beware this hotel chain is intentionally defrauding guests for their money by taking reservations while knowingly pushing back hotel closures. Yes, Excellence Oyster Bay offers an airport shuttle for guests. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Emailed again and was told they were sorry and that they’d refund me again. Almost a month now of waiting and no responses. Southern vlogger and blogger Ashley Terk Hodges walks you through her most recent trip with the whole Terkeurst family. HORRIBLE COMMUNICATION AND CUSTOMER SERVICE. BEWARE OF THIS HOTEL! Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. Calm, warm, crystal-clear water so snorkeling is a must-do! Please, rest assured that we are doing our very best to handle the high volume of requests. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Over the past 5 years, my wife and I have been regular Excellence users, having stayed at Playa Majures 3 times and recently in the DR at El Carmen. My issue is that I had a reservation at the Excellebce oyster bay for July 12 for two weeks. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. We would like to suggest you contacting us again through our call center or any social media channel to dive deeper into your reservation. Now £283 on Tripadvisor: Excellence Oyster Bay, Falmouth. The hotel NEVER notified me! It was a lovely surprise to meet M. Giraud (ex ERM) again . Yes, free parking is available to guests. There are more places to choose from in the Falmouth area. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Zero communication. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay. This pandemic has been difficult. We look forward to welcoming you back and have another opportunity to pamper you with our service creating another experience to remember. However, similar to other reviews, we booked our trip to Oyster Bay in August and while Covid exists, as recent as two weeks ago, the site showed that the resort re-opened at the time of our new booking. We appreciate all your comments that will certainly encourage other readers to stay with us and we look forward to seeing you back soon. Such a disappointment. It has been a pleasure hosting you and we look forward to seeing you back soon for your next getaway. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. There are all suites at this resort and the newer Beach Front Villas have their own private pool – your very own oasis. Yes, guests often enjoy the harbor view available here. Please, receive our warmest regards from The Excellence Collection. We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. - We were delighted to find another Excellence resort with a shorter flight time. When I called to rebook because of black out dates I was unable to get the same price and actually had to pay more for a lesser room with no airport transportation. Luxury and fine dining for our Birthdays! Unlike some of the massive chains in Punta Cana, Excellence Resorts owns just a handful of exclusive all-inclusive properties in Mexico and the Caribbean.Excellence achieves a luxurious feel without the least bit of pretension. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. During this period, our customer service team has been receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Is parking available at Excellence Oyster Bay? There’s little within walking distance, but Puerto Morelos’ attractions and Cancun International Airport are roughly 13- and 20-minute drives away, and proximity to the main road means easy access to major sights, shopping, and nightlife. Taxes and fees that are shown are estimates only. Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. The newest resort in The Excellence Collection. more. Now $396 (Was $̶5̶0̶3̶) on Tripadvisor: Excellence Oyster Bay, Falmouth. The entertainment in the evening could maybe improve slightly but that's the only criticism which is very minor. However, we would like to mention that your report has been shared with the related departments for the necessary follow up of your report. first I have to say I love the excellence brand resorts. Everything was on a par with the ERM - the staff were absolutely first class. I SHOCKINGLY found out that the resort is closed again due to the pandemic and plans to reopen in Feb 2021. Having holidayed at the Excellence Riviera Maya on 7 or 8 occasions in the past and really enjoyed ourselves. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. We had a lovely stay at the excellence playa Mujeres So we rebooked to go to Oysterbay first part of September. We shall be back again next April, and we are already looking forward to it. There are more places to choose from in the Falmouth area. We promise to congratulate the staff you named on your behalf for their contribution to your wonderful experience whilst in our property. The hotel is now closed during this time. Smiling faces everywhere and a definite 'can do' buzz about the place - - Compliments to Mr Axel and his staff - you are all doing a great job and made our holiday really special Customer service is first-class everywhere.. 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