Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. Hideaway @ Royalton, a resort within a resort provides a 343-room boutique section exclusively for adults in a tranquil kids-free haven. Once you went out on the balcony and all the way to one side of the area you could see the ocean through the trees. On windy days seaweed would wash up. It is a pleasure to read your comments regarding our service and facilities. I would have given 5 stars on this review, but felt value for the upgrade to the Diamond Club was questionable, as non DC guests were allowed in the Pool and Beach areas designated to DC guests. You cannot pay to see such a beautiful event. With all the reviews we were seeing it was a hit or miss resort. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 bedroom diamond club Oceanview suite - Check out Tripadvisor members' 13,029 candid photos and videos of Royalton Riviera Cancun … The food was on point but the service was a bit slow and missed the mark. Never had a problem getting a hammock or a beach bed or beach chairs.-Location- 15 minutes from airport.-Staff- Never seen anyone work so hard in my life. Hideaway At Royalton Riviera Cancun: Luxury Presidential one-bedroom suite ocean view diamond club....aaaah!! The service was on point and they should be commended as I watched them interact with others it was the same experience regardless of the person which shows a high standard for customer satisfaction.At the buffet, the dinner seafood grill gentleman was fantastic. Julia did a great job, I felt so relaxed after the 75 minutes.Things that can be improved onefficient restaurants - wait times of 1 1/2 hours in a line is tough and also taking 2 1/2 hours to complete a meal is also something that needs to be looked at.The steps near the main pool need to be fixed as they are uneven and we saw a couple fall down the steps Lack of rest rooms around pool or beach area. We politely declined and had no issues after. Choose from the Resort or Diamond Club™ sections. The beach was long and had separate areas for Hideaway (Adults Only) and Diamond Club members. Better process is required here.Butler Service:Was amazing, and they did wow us with a bubble bath, delivering drinks to us poolside after the bars closed and having a cheese tray in our room when returning. I know there were a lot of people that complained about noise but to be honest with you I didn't hear it or I blocked it out but you visual could see work being done. This left us wondering what we paid extra for if we could have done the same. And of course guests have full access to the entire Royalton Riviera Cancun.. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? Luxury Suite, brightly decorated rooms, with 1 King Bed and comfortable double sofa bed or 2 Queen Beds. At Armadillo it was a combination of both.Zen was a disappointment as we never had the opportunity to try the teppaniyaki table which may have changed our experience but had their regular menu. For those thinking about booking - do not hesitate! Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. There was one Mens stall and one women's stall serving the entire pool area.Overall experience at this resort is a 4.5 with the possibility of it being a 5/5 with minor changes. Summary: The drinks were mixed well, and top liquors were available. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. Difficult when travelling with tired children. Now here are the details if you want the longer version: Maria at the from desk was fantastic. We are glad to hear that you like our luxury rooms and our Restaurants. Your excellent comments on our restaurants and our incredible splash pad highly appreciated.We are delighted our facilities and services meet your expectations. Incredibly beautiful. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) My wife and I were really worried about coming to a place so new especially because we were organizing it for a group of 11 people. Also organizing chairs. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. $45 each way to taxi to town and you have to book that the day before. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Didn't think that happened in Mexico.With our kids what would take the normal person 5 minutes to get from pool to the room took us 25, so everything was a major excursion, but that's prob just us lots of ramps and elevators for strollers, Dear CarlosSanSelenosThank you for taking the time to write such a wonderful review about your experience at Royalton Riviera Cancun. Continuously improving our performance in all areas is our main task. Buffet is available for breakfast, just don't like hearing slowed coldplay music with dimmed blue lights everywhere when I'm waking up. As we were a big group, these gentleman took great care of us to the point they knew our orders. The spa itself was fantastic. You can be certain that all your comments will be taken into consideration. Make your family vacation in Mexico truly memorable with a stay at the Royalton Riviera Cancun. By far the best food at an all-inclusive we have visited - and I mean BY FAR! The first swimming pools guests will encounter are the meandering step-in pool for guests of swim-out suites, and a fenced-off adult-only pool (for Diamond Club guests only) that is as solitary and quiet as the main pool is bustling. We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. The service though at Opa was quick and efficient which was great.The Sports bar is awesome. 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